Welcome to Everett Chevrolet GMC of Morganton

Mickey Mouse outfit.Unprofessional. Took my car in for an oil change , now it leaks oil and so called certified mechanic forgot to put valve cover shield plate bolts back on. Cannot recommend this place. Go somewhere else to have your vehicle serviced.

I have done business with Everett for many years. I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1500 Sierra Denali 2019 model and I get many compliments. I bought a 2017 Yukon Denali as our family car.

I brought my truck in for its first service and a wash just the outside or what the servicemen said I needed. I ask was there a charge they didn’t know so I ask for them to check and call me if there was and I would tell them yes or no. I also shared the fact that the truck was not cleaned when I picked up the truck from purchase. Don’t mind paying for service as long as I know how much ahead of time. Left the truck 8:30 Thursday morning and to return late that afternoon. Well I came up your drive at a little after five and much to my total surprise the truck was still as I had left it, and believe me it was a surprise. I could not believe I had been just blown off, and yes the engine service was performed, I think I wondered that now, and they were to rotate the tires as well, I can assure you the techs can not move all four tires and not disturbed any dirt. The service men I spoke to when I went in to get the keys and yes all I wanted was to leave your establishment, Much faster than I arrived, I really thought Everett was a different place, one that new what a new customer was worth to a business and how to keep them coming back. I wanted to let you know not to gain anything but maybe help for the next person that walks through your doors! Good luck as I know handling employees is a full time job!

Coby, our salesman, was wonderful. Our main complaint: We made an appointment to see the car we were interested in and had seen in an email from the dealership (We live in Greenville, S.C. ~ 2 hours & 15 minutes away). The morning of our visit, we received a call from the dealership in Morganton, NC confirming our appointment time. When we arrived, however, we found the car was NOT there and had been driven that morning to their Everett dealership in HICKORY, NC with no notification to us before we arrived. After several calls by the staff, we were driven to the Hickory dealership then had to drive Back to the Morganton dealership to complete our purchase. Again, Coby was Very helpful, as were others at the Morganton Dealership. I was a bit put-off by having to pay a $599.00 "Proc/Doc Fee" which was just a dealership profit fee according to a salesperson and could not be removed. Also, even though we paid with actual cash, we did not receive the Title until 13 days later. They did, however, wash the vehicle and filled the gas tank for us. None-the-less, we were overall pleased and would use this dealership again in the future.

Spent 30k on a 3 year old Ford expedition. First day I heard humming so brought it to my mechanic. I was surprised when he told me it needed a new rear end due to water getting inside and overheating. Brought it back to everett. The next day they said it was fixed. All they did was change the fluid. Still humming. Still bad. So after arguing with them and driving then in the truck they say that NOW they can hear it, and would look at it. Next day they call and tell me it needs a rear end. OK. They say they will pay half. Was not happy at all. They agreed to pay 3/4. Ok. Still not happy but It hurts alot less. Waiting 2 weeks for rear end to arrive, I dropped off the truck, 2 days later they are done. When I pick it up, drive home, look underneath.. I see my old rear end Still under the truck. After agreeing to replace it, they decided to rebuild it instead and charged me the same price I was told for the full rear end replacement. Can't trust this dealership. Buy elsewhere

I have called 3 times asking for an odometer certification for my Chrysler 300 so I can cancel the service contract. I'm still waiting.

I have been talked to like a dog. Called a liar. Slammed in the ground all over their mistakes. Selling a car with out the title is illegal for one. The title was sent to the previous owner resulting in my bank threatening to revoke my loan. Insurance information was not verified properly resulting in my tag being revoked. This is all going to cost me over $300. I have text messages and emails to prove what I am saying to be true. Today I was lied to multiple times and now I am having to wait for the second day in a row for a tag just so I can drive my vehicle. I am being told I am risking a ticket to come get the tag, which they will not pay for, or I wait for them (however long it will take them) to get the tag. I highly doubt they will even bring it out to me today but if they do I will most certainly be in total shock. I was told I am rude and nasty. Well wouldn't you be if a dealership may cost you your job over something they messed up? They do not want to admit their mistakes and now they are angry with me over posting this in reviews as well as contacting the BBB and State Attorneys office. They also sold my van that I traded with out the title. This has been the worst experience with a dealership ever and I have dealt with buy here, pay here lots in the past. No reconciliation for my time or headache has been offered other than oops. Not even an apology. Nothing. No one has said we are sorry we messed up. Nothing. I am highly stressed and hurt over this mess and the trouble it is causing my family. As a mom and Frontline worker I am fed up with this place. Stay far away

Amazing service from great people! I was recently deployed and turned in my Hyundai lease before departing. While gone I decided to purchase a slightly used Sonata Limited 2.0T. I did a ton of online research and had previously sold cars for 4 years so I know what to expect. I live in Florida and upon returning from overseas traveled 488 miles just to do business with Morganton and the great employees there. Not one gimicky sales tactic was used and they were very upfront. I negotiated the deal via email and upon reaching an agreement they held the vehicle for several days with just a deposit. That’s a great sign of a trusting dealer looking to take care of their customers. The used vehicle was listed on the low end of KBB and Edmunds pricing to begin with. I negotiated a little but I knew (based on my research) from get go they’d priced it well and didn’t have much room to play. I originally worked with Neil but he fell ill and was unable to be at work the day of my deal so he recommended Kevin help me finish everything and I have to say it was a great recommendation.I brought my own financing but due to their great relationships with lenders they were able to beat my already great credit union rate by nearly a whole point! All in all saving me a few hundred more over the life of my loan. I was in a rush as I had to drive back to Florida after the deal and I forgot the books and spare Key. Kevin has been in contact with me and is going to mail them to me. Most “salesman” ghost customers after the sale as their business is completed but not Kevin, Neil, and Philip. Don’t be afraid to ask for Kevin or Neil to help with your sales needs. They’re great guys making a living helping customers meet their vehicle needs and building relationships. Don’t fear the business office here either. Philip was honest about available protections for my vehicle and didn’t try to rip me off like some business managers in the car industry. He showed me value adding products at reasonable costs ultimately saving me more money! I’m not a Chevy guy at all but if I were in the market for a new truck I’d seriously consider Chevy based upon the people they employ at Morganton!

This place is a complete joke. Before actually going to this dealership I worked with Jerry over email. We worked everything out including a few modifications I wanted done. I had a long drive before going and picking up the vehicle. I let Jerry know I was on my way so he would have a good idea on when I would arrive. He allowed me to drive the entire way without once mentioning the modification were never done. These guys have no issue lying right to your face which includes the sales, finance and management staff. Jerry remeber when you said "I hoped you learned your lesson" in regards to the thousands of dollars that was stolen from me? I learned that even if you get stuck with people like this you still have options like contacting General Motors. For 3 months the dealership ignored me and I was forced to reach out to GM. GM did force them to partially refund me and I recommend contacting them right away should you take a chance on this place. Avoid, avoid, avoid.

The worst car buying expierience I've ever had. I am currently on day 17 of not being able to drive the car because Everett won't send the title paperwork to the DMV. Every time I call I get a new excuse and I am promised it will be overnighted that day. I've been told "it's in the mail today!" four times now. Do not go to this delearship. Save yourself the anxiety and frustration. I have made three payments on a car that I can't even drive.

It was a very easy buying experience. We was informed of all buying options to help us make a better more informed decision. We had excellent service with all involved. Darlene Suttle was very knowledgeable and easy to talk with. She took the time with us and didn't make us feel rushed into anything.

Car buying experience went very well. I was given ample time and opportunity to test drive all vehicles I was interested in. Salesman was very helpful and accommodating. Very professional and diplomatic in the deal-making phase. Never felt forced.

We were looking to trade on a used car we had been there a week before and drove the car we ended up buying. However we also had seen one at Carmax and so long story short we came back to Everett and in one day we experienced the worst and the best of Car Dealerships. The car we had drove they had moved to their Hickory store they went and got it and drove it back to sale it to us, No questions ask they just said we have it here in a few minutes. We went next door had lunch came back up the hill and drove it home. The most professional non pressured car buying experience we ever had. And we have bought several cars in 33 years of marriage and the two daughters we have raised. I have always been a Ford or Toyota person but the next truck I purchase it will be from Everett.

I recently purchased a 2016 Silverado from Everett. I found this Certified Pre-Owned truck using Autotrader. This led to a great car buying experience with Jeff Clark, one of the sales associates at Everett. It was well worth the 2 hour drive from Greenville. Jeff and Silas were great to work with.

This was my first time buying a new car on my own and I couldn’t have asked for a better person to help me. Darlene Suttle was extremely knowledgeable and helpful and made this a wonderful experience for me. She was very friendly and I felt very comfortable working with her. I truly appreciate all she did for me! Superior customer service!

Everyone was so wonderful to work with, so nice and answered all our questions!!! Would difently go back! Great place to buy from!! Will be back!

Buying my new GMC Yukon from Neil Parsons at Everett was a great experience. Neil found the car I was looking for, negotiated a fair price and handled the delivery flawlessly. I'll recommend him to anyone looking to buy a new car. Super job!

Neil Parsons is our sales person for our last 3 cars! He has been awesome to work with and great customer service. Everyone we have come in contact with at this location is always friendly and eager to help!

Went to Ford dealer to trade up 2003 F150 for new one. Meet Ron there, tell him what looking for. Didn't have good one on lot so Ron he said would look for one. Week later get call from Ron, says may have a truck for me but I need to come to Everett Chevy to see. ??? Get there and Ron had changed dealerships but still found the Ford truck that I was after. It was "used" but only 8000 miles and exactly the options I was looking for. Whole lot less than would have paid for "new" one. I couldn't be any more satisfied. Didn't buy a new Chevy but they treated me like the most important customer there that day. Super people, from sales to finance reps. A+ job guys. Thanks tremendously. Oh, they also have some great Chevy, Buick, and GMC autos on the lot.

We just purchased our "3rd" vehicle from Everett Chevrolet and we couldn't be happier! We live out of state and no dealership in our area can compete with the customer service, experience and willingness to negotiate that has been offered to us by the Everett team during each purchase. A special thank you to Jordan Bowman in sales and Chris Rhyder in finance. Both of you went over and above in servicing us! We highly recommend Everett Chevrolet to anyone interested in buying a car. Take it from 3 time buyers. You will not be disappointed! Tommy & Rose Bunyard

I was in the market for a small truck, when a GMC Canyon popped up in one of my searches. After speaking with Neil multiple times, he pulled the truck off of the website to reserve it for me so I could come take a look at it. The pictures did not do the truck justice, as it is easily the cleanest older truck that I have seen of this year (2004). Everything works on the truck and the ride is phenomenal. Neil went above and beyond with his customer service, and we even found a common interest that will hopefully keep us in touch. My finance experience was also phenomenal as Chris made everything easy to understand and had everything lined out in a very short time. Overall, I am very pleased with my experience at Everett and would highly recommend them to anyone who may be in the market for a new/used vehicle! Great job, guys!

Darlene Suttle is always my salesperson at this dealership. She goes above and beyond to ensure I am completely satisfied with my purchase. If they don't have it in inventory, she will find it, down to the last detail of my wants. I can't say enough good things about her. Randy Pennell also assisted in this latest purchase, he was also great to work with. Great job, pleasant experience.

Jerry Snyder was very knowledgeable, helpful, patient and efficient without being pushy. Chris Rhyder was efficient as well and had everything waiting for us to complete the paperwork with no wait on our part.

We were very pleased with the service that we received from Matt and Chris Rhyder. Both were very friendly and accommodating. Thanks guys! The Taylors

We were greeted by Jerry Snyder with a nice smile and a firm handshake. He listened intently as we explained what we were looking for as well as why we choose this dealership. He quickly located the truck we drove 2 1/2hours to see on the lot and made it available for us to test drive. When it came time to talk numbers, he understood the process and worked with us to reach an agreement on price, acting as the go-between with the sales manager. Jerry had the truck cleaned and ready for us with a full tank of gas. Between Jerry and Chris the experience was pleasurable.